ticketNadu

PRIVACY POLICY

Updated at : Oct 22, 2025

INTRODUCTION

This Privacy Policy describes how TicketNadu ("we," "us," or "our") collects, uses, and discloses your personal information when you use our website, mobile application, and other services (collectively, the "Platform"). We are committed to protecting your privacy and complying with the applicable laws and regulations in India, including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

By using the Platform, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy.

INFORMATION WE COLLECT

We collect information to provide and improve our services to you. The types of information we collect include:

2.1. Personal Information You Provide:

Contact Information: Name, email address, phone number, and postal address.

Account Information: User name, password, and profile information.

Financial Information: Payment card details (processed securely by our third-party payment gateways), bank account information, and billing address. We do not store your full payment card details on our servers.

Event-Related Information: Information you provide when purchasing tickets, such as your ticket preferences, and details of the event you are attending.

2.2. Information We Collect Automatically:

Device and Usage Information: We collect information about how you access and use the Platform, including your IP address, browser type, operating system, device identifiers, and pages you visit.

Location Information: We may collect your approximate location based on your IP address.

Cookies and Tracking Technologies:We use cookies, web beacons, and other tracking technologies to collect information about your browsing activity, remember your preferences, and personalize your experience. You can manage your cookie preferences through your browser settings.

HOW WE USE YOUR INFORMATION

We use the information we collect for the following purposes:

To Provide and Manage Our Services: To process your ticket purchases, send you e-tickets and confirmation emails, and provide customer support.

To Improve and Personalize Your Experience: To understand your preferences, analyze usage trends, and tailor the content and events displayed on the Platform.

For Communication: To send you service-related announcements, updates, promotional offers, and newsletters. You may opt out of marketing communications at any time.

For Security and Fraud Prevention: To protect against fraudulent transactions and unauthorized access to your account.

For Legal and Regulatory Compliance: To comply with our legal obligations, resolve disputes, and enforce our agreements.

SHARING YOUR INFORMATION

We may share your personal information with third parties in the following circumstances:

With Event Organizers: When you purchase a ticket for an event, we will share your information (such as your name and contact details) with the respective Event Organizer to facilitate your attendance and allow them to manage the event.

With Third-Party Service Providers: We work with trusted third-party service providers who assist us with payment processing, data analysis, marketing, and other business operations. These providers are contractually obligated to protect your information and use it only for the purposes for which it was disclosed.

For Legal Reasons: We may disclose your information if required to do so by law, in response to a court order, or to protect our rights, property, or safety, or the rights, property, or safety of others.

With Your Consent: We may share your information with other third parties when we have your explicit consent to do so.

DATA SECURITY

We implement reasonable security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We use encryption, firewalls, and secure socket layer technology (SSL) to protect data transmitted to and from our Platform. However, please be aware that no method of transmission over the internet or electronic storage is 100% secure.

YOUR RIGHTS

As a user in India, you have the following rights with respect to your personal information:

Right to Access: You have the right to request access to the personal information we hold about you.

Right to Correction: You can request that we correct any inaccurate or incomplete personal information we hold about you.

Right to Withdraw Consent: You can withdraw your consent for us to collect and use your personal information at any time.

Right to Grievance: You have the right to have your grievances addressed in a timely manner. To exercise these rights, please contact our Grievance Officer at the contact details provided below.

GRIEVANCE OFFICER

In accordance with the Information Technology Act, 2000 and rules made thereunder, the name and contact details of the Grievance Officer are provided below:

Name: [Grievance Officer's Name] Email: [Grievance Officer's Email Address] Address: [Grievance Officer's Address] Phone: [Grievance Officer's Phone Number] We will strive to address your concerns within [e.g., 30] days of receipt.

CHANGES TO THIS PRIVACY POLICY

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and will be effective as soon as it is accessible. We encourage you to review this policy periodically.

CONTACT US

If you have any questions or concerns about this Privacy Policy, please contact us at support@ticketnadu.com or +91-8152815281.